From inception to deployment, crafting an end-to-end enterprise ecosystem
Zebra Technologies specializes in enterprise data capture products, from barcode printers and scanners to rugged mobile computers, optimized for complex data-rich environments and harsh conditions. AppGallery is Zebra’s own digital application center, establishing an enterprise platform for certified development, distribution, deployment, and management of applications and devices that enables a future ecosystem of intelligent analytics and innovation solutions.
AppGallery is comprised of a website and Android application. As the Design Lead for AppGallery, I’ve been granted the opportunity to reimagine the user experience and redesign the user interfaces for both products from the ground up. Since AppGallery had previously never had a dedicated designer, my process began where I refer to as the Investigative State – the first stage in a formal UX process that includes value identification, competitive analysis, and ecosystem mapping – as described in a self-initiated side project.
Side note: Earlier in 2016, I also put together a suggested formalized UX process as a self-initiated side project as documented on my blog. I have followed this process closely while working on AppGallery
As displayed above, the primary differences of value propositions between the website and application lie in the former’s focus on Build and Distribution within an application’s lifecycle, and the latter’s focus on Deployment and Management. Both the website and the application contain similar challenges in that each contains a matrix of user permissions. For example, on the website you can manage collections of apps within your own account, or be invited to be an admin of another user’s collection of applications.
The AppGallery application incorporates user permissions for enterprise managers to stage a ‘locked-down’ version, which restricts end users from accessing the public Marketplace and enables managers to control application and device updates, settings, and notifications. The diagrams below illustrate which high-level content is available based on a locked-down / signed in matrix.
AppGallery launches summer 2016. Please contact me for additional process images.
Landon Essig (Product Manager), Ben Kennedy (UI Development), Rakesh Shetty